Customer Service
Shipping Policy
General Shipping Information
For your convenience, we offer three shipping options: Ground, 2nd Day Air and Next Day. 2nd Day and Next Day are only available during business days. If you would like your merchandise to be shipped via Next Day or 2nd Day, your items must be purchased online before 12:00 PM. We ship most items to all states, including Alaska and Hawaii. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments. Some products cannot be shipped UPS Next Day or UPS 2nd Day due to federal regulations or size restrictions. If you order online or by phone, you will be notified if an item is on backorder.
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What delivery service do you use?
We currently use UPS, FEDEX and USPS as our delivery services. However, some packages may be delivered by an alternative carrier.
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Can orders be shipped to foreign countries?
Yes, we ship internationally. You will be charged for Ground shipping, plus an additional fee. A member of Bucgear.com will be in contact with you if additional charges apply.
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Shipping to APO/FPO Addresses
We ship to APO/FPO military addresses. However, not all items can be shipped to APO/FPO addresses. Further restrictions on item type, size and weight may exist in the country in which the APO/FPO address is located. Some merchandise may not be deliverable to these countries. Please contact your local post office to verify item type, size and weight restrictions for the country in which your APO/FPO address is located.
You will be charged for Ground shipping. A member of Bucgear.com will be in contact with you if additional charges apply.
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Oversized Items
Additional shipping charges may apply. A member of Bucgear.com will be in contact with you if additional charges apply.
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How are shipping and handling charges calculated?
Ground delivery is priced based on the value of your order. UPS 2nd Day is the standard price plus an additional charge of $20.00. UPS Next Day is standard price plus an additional charge of $40.00. For certain large and/or heavy products, a special shipping rate may apply. A friendly staff member of Bucgear.com will notify you if additional charges apply to your purchased product.
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Ground Shipping Rates
Up to $30.00 - $8.00
$30.01-$60.00 - $9.00
$60.01-$80.00 - $11.00
$80.01-$100.00 - $13.00
$100.01-$200.00 - $15.00
$200.01+ - $20.00
For Second Day add 20.00 to Ground Rate.
For Next Day add 40.00 to Ground Rate.
International Orders are on a case-by-case basis. An email will be sent of the upcharge for approval before shipping items.
Return Policy
Returns & Exchanges
If you are not fully satisfied with your Bucgear.com purchase, we have 2 convenient ways to return and exchange your
merchandise. Please mail to us or bring in your receipt within 30 days from purchase date for a full credit. Shipping Charges
Will Not Be Refunded. All orders returned after 30 days will be given a store credit. In-store purchases will be refunded
within 15 days of the purchase date. After 15 days a store credit will be given. Some items cannot be returned if opened.
These items include videos, sports and toy collectibles, bathing suits and undergarments. All autographed merchandise sales
are final. Clothing must have tags attached, and must not be worn. All returned merchandise must be in new/pristine condition.
When returning merchandise to Authentic Team Merchandise "It's Bucs & Bulls Heaven' store:
Please bring your original invoice, photo ID and the credit card you used when you ordered to the address listed below.
Return by mail:
Simply enclose your invoice and merchandise in a box, and send the box back to us via insured mail. Please allow 1-2 billing
cycles from the day your
return is received for your account to be credited. If you prefer to exchange an article of clothing for
another size, please include a note stating so. Shipping charges will be applied for exchanges. If we sent you the wrong item we
will pay the shipping fee. Please feel free to call us if you have additional questions about returns and exchanges.
All returns and exchanges should be mailed to:
Authentic Team Merchandise
'It's Bucs & Bulls Heaven'
14823 N. Florida Ave.
Tampa, FL 33613
ATTN: Returns/Shipping
Returns or exchanges without an original receipt:
Merchandise will be valued at the current selling price. A valid photo ID must be presented to redeem a store credit.
Please call 813-908-BUCS (2827) or 877-377-4327(toll free) should you have any questions.
Privacy Policy
We will not sell, share, trade, or give away any personal information that we receive regarding our customers.
We are
committed to protecting your privacy. We use the information we collect about you to process orders and to provide a
more personalized shopping experience. Please read on for more details about our privacy policy.
What information do we collect? How do we use it?
We collect the email addresses of visitors to our site and aggregate (not personally identifiable) information on what
pages visitors access. We use this information to monitor the use of the site and to improve its performance and usefulness.
We also collect information you volunteer such as survey responses, comments, purchasing and billing information, and
your requests.We do not have access to your credit card information, Cybersource is our third-party credit card transaction
processor.
When you place an order, you will be prompted to enter your name, email address, mailing address, ship-to name and
address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of
your order status.
We may also use the information we collect to occasionally notify you about important functionality changes to our
website, new services, player autograph signings, and special offers we think you'll find valuable.
How do we protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software
(SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected
against unauthorized access.
How do we allow customers to update or change the information we collect?
You may update or change information related to your account by updating your profile, accessible via the home page once
you are logged in, or by sending us email.
Yes, we do use cookies, but we do not overuse them!
We use cookies to enhance
your shopping and browsing experience. The text in a cookie, by itself, only tells us that you have visited our site before. It does
not store any personal information such as your name, email address, street address, or telephone number. Cookies are also
used to maintain your shopping history.
Your consent:
By using our website, you consent to the collection and use of this information. If we change our privacy policy, we will post
those changes on this page so that you are always aware of what information we collect and how we use it.
Tell us what you think:
We welcome your questions and comments about privacy. If you have any additional questions or concerns, please
email us.
Frequently Asked QuestionsQ: Where are your sale items?
A: Visit our Specials & Clearance department to find great savings on
officially licensed Tampa Bay Buccaneer
apparel and gear. Be sure to visit often
for the widest selection and best deals. Become a Pewter Nation member
and enjoy 10% savings on your everyday purchases and additional values throughout the year.
Q: How long does it take to receive an order?
A: USPS usually takes 3-5 business days / UPS offers 2nd
Day and Next Day delivery
Q: What is the cost for shipping?
A: 0-$30.00 = $8.00
$30.00-60.00
= $9.00
$60.00-80.00
= $11.00
$80.00-100.00
= $13.00
$100.00-200.00
= $15.00
$200.00
& UP = $20.00
2nd
Day Shipping - additional $20.00
Next
Day -additional $40.00
International
shipping varies depending on destination, size and weight of merchandise
Q: What is your return policy?
A: Please contact customer service @ 813-908-2827 or 877-377-4327 (toll free) or
view our return policy above.
Q: Are all of your items in your retail store available
online?
A: Almost all items that we carry in our store are available on our website.
However, our retail store
does carry some specialty items that may not be
online. If you can't find a specific item, if you have a
special request,
please contact us. We will be glad to help you find what you are looking
for. Please visit
us at www.authenticteammerchandise.com, www.bullsheaven.com or www.bucgear.com
Q: What should I do if I lose a gift certificate someone
has sent me?
A: If you lose a gift certificate, please contact us and we will help find your gift card information.
** Any other questions, please contact customer service @ 813-908-2827 or 877-377-4327 (toll free)
** Or you may email us here
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